Open Enrollment closes at 9:59 pm PT on Friday, November 20

What’s New in 2021

Every year, we review our benefits with you and your family in mind. Even though life looks a little different this year, we have the benefits to help you take care of yourself and your loved ones. Here’s an overview of what’s new and changing in 2021.

New enrollment site

What you need to know about our new benefits enrollment site


New benefits

A new EAP and cancer support services are coming in 2021


Enhanced benefits

We’ve updated several benefits for 2021


Benefits to use now

Get the care you and your family need today


New enrollment site

We have a new benefits enrollment site with enhanced support to help you make your 2021 benefits enrollment selections. Learn what’s different.

This year, even if you don’t plan on making changes, it’s important that you log in to our new benefits enrollment site to make sure everything in the system is correct—from your current elections to your dependents and beneficiaries.

With the new enrollment site, HSA and FSA contributions will be handled a little differently.

EMMA, your personal benefits expert
The new benefits enrollment site offers EMMA, an interactive benefits counselor with artificial intelligence to help you navigate your options and pick the best medical plan for you and your family.

Send a secure message or chat within the site
Now, instead of requesting support via email, you can send secure messages to the Adobe Benefits Support Team directly through the new enrollment site, or chat in real time (during business hours) to get information on your plans or help with enrolling.

New benefits

We’re excited to announce two new Adobe benefits that will help you and your family stay well. These programs will be available beginning January 1, 2021.

Introducing a seamless new way to access counseling and therapy: Spring Health.
Even if you’re feeling great physically, it’s just as important to maintain mental health as physical health. To give you access to world-class providers who deliver precisely what you need—whether that’s work and life resources or the ability to speak with a counselor—Adobe is introducing Spring Health, a modern, new employee assistance program (EAP), starting in January 2021. Here’s just a sampling of Spring Health’s offerings:

  • 24/7 on-demand support and 10 free sessions per year for you and your family
  • Care navigators to guide you on every step of your journey
  • Seamless access to confidential virtual or in-person world-class providers
  • Online access to assessments and check-ins
  • Work and life resources, including legal and financial services
  • Critical incident support
  • Addiction support
  • A seamless transition to your Aetna health plan if more sessions are needed

If you use the EAP in the next couple of months, please note that we will be ending our Aetna EAP services on December 31, 2020.

Adobe wants you and your family to feel empowered to make the best cancer-care decisions, if you ever need to. That’s why we’re partnering with AccessHope, an innovative new cancer support service. AccessHope provides leading-edge cancer expertise and access to one of the premier cancer hospitals in the country to all benefits-eligible Adobe employees, regardless of medical plan enrollment. It offers the following services to you and your eligible dependents at no cost.

  • Cancer support line: You and your family can call to get support and advice from oncology nurses.
  • Expert advisory review: You can request a review of your cancer diagnosis and treatment plan from AccessHope’s world-class specialists.
  • Accountable precision oncology: AccessHope will work directly with Aetna members’ health plan and in collaboration with your local physician to provide expert insight in cases of rare and complex cancers—you don’t have to do anything.

Enhanced benefits

Adobe offers a full continuum of benefits for your health, family needs and financial wellbeing. These offerings are improved for 2021.

Depending on where you live, you have your choice of great Aetna and Kaiser medical plans. And we’ve made some improvements this year to the coverage offered by Kaiser, Delta Dental and VSP.


To keep pace with increasing health care costs, employee contributions will increase for all medical and dental plans in 2021. See the Health Care Contributions page.

These plan updates can help you secure your financial position now and in the future.

Benefits to use now

No waiting! These benefits are available today to support your family’s needs while you’re staying well by staying home.

Adobe offers virtual resources to help you maintain a healthy emotional balance while taking on life’s stressors and coping with any big changes that may come your way. Visit the Emotional Wellbeing page to find the one that is right for you.

Both the Aetna and Kaiser plans offer the convenience of virtual medical appointments. Find more information on the Aetna and Kaiser websites or apps, or visit the Medical Plan Coverage page.

Bright Horizons provides Adobe employees with caregiver support. If Bright Horizons is unable to fill a backup care request, you can use a caregiver outside the Bright Horizons network and be reimbursed $100 per day up to the annual limit.

Find additional resources on the Personal and Family Services page.

Need help? Adobe Benefits Support Team | 855-898-4218